You will receive an automated shipping confirmation email containing your Track & Trace code as soon as your package leaves our warehouse.
Tip: Download the PostNL App — your package will automatically appear there if the email address matches.
Belgium: 1–2 business days.
Unfortunately not. Once processing has started, you can try to redirect the parcel yourself via the PostNL App once you receive the tracking code.
This happens more than you might think — and there's usually a simple explanation.
Still nothing after checking all of the above? Contact the customer service of PostNL.
Not during checkout, but once your tracking code is active, you can sometimes adjust the delivery window via the PostNL App.
PostNL will first attempt to deliver to your neighbours. If that isn't possible, they will take it to the nearest PostNL Point. You will receive a notification in your physical mailbox and a digital update in the PostNL App.
Packages are held at pickup points for 7 days only. If not collected, they are returned to us and a re-shipping fee may apply.
If your tracking shows that PostNL has received the package, but there is no movement, please contact PostNL.
If your tracking shows that PostNL has not received the package, contact our customer service after 72 hours. Often there is a delay at PostNL.
We currently ship within the Netherlands and Belgium.
Unfortunately, once an order is placed, we cannot merge it with a subsequent order. To save on shipping, we recommend collecting everything in one cart before checkout.
Currently, we serve the Netherlands and Belgium. We are actively working on expanding to Germany and beyond — this will be availible Q2/Q3 2026.
No. Our carriers require a physical street address for secure delivery.
