Returns & Refunds

• You have 30 days from the date of delivery to return your order. Products must be:

  • Unused and in their original condition and packaging.
  Due to hygiene and product safety, opened home fragrance products (candles, sprays, diffusers) cannot be returned.

1. Log into your account and register your return via the returns portal.
2. Pack the item securely in its original packaging.
3. Ship it back using a carrier of your choice.
4. Once we receive and inspect your return, your refund will be processed within 7 business days to your original payment method.

Tip: Use a tracked shipping method for your return — we cannot be responsible for packages lost in transit back to us.

Return shipping costs are at the customer's expense, unless the product arrived faulty or we made an error.

No. For hygiene and safety reasons, we can only accept returns for items that are unopened and in their original sealed packaging.

We don't currently offer direct exchanges. The fastest route:

1. Return the unwanted item for a refund.
2. Place a new order for the product you prefer.

This ensures you receive your new item as quickly as possible.

We're sorry — despite careful packaging, damage can occasionally occur during transit.

• Contact us within 48 hours of delivery.
• Include photos of the damaged item and the outer packaging.

Our apologies! Please contact us with:

• A photo of the item you received.
• Your order number or a photo of the packing slip.

Unfortunately, we cannot change an order once it is placed. The fastest way is not to accept the package at the door or leave it a the pickup point. Then it will be returned automatically. 

Your bank may take an additional 1–2 business days to reflect the refund in your balance.

Unfortunately, we cannot modify prices after an order has been placed. But the good news — your code will be waiting for your next order.